What Kind Of Personal Information Is Gathered And Why?
How Do We Use Any Personal Information?
We will only use personal contact information (primarily names and email addresses) to deliver product registration keys, provide support and notify you of any updates you are entitled to as part of your purchase.
At times we may also send out a newsletter to registered customers to provide news, tips and upcoming products that may be of interest. You can opt-out of these communications at any time by responding to the email message with the word “REMOVE” as a reply.
How Do We Store Personal Information
Any personal information of the kind outlined above is stored in a password-protected encrypted database and is only accessible to authorised 2E2S or TEG personnel. We do not use any third-party provider to store this information. By regularly monitoring and auditing the database we take every precaution to ensure this information is kept safe. We will only access your personal information when necessary as part of providing the kinds of services and support outlined in the previous section.
Do We Ever Disclose Any Personal Information?
We will never share your personal contact details with anyone outside authorised 2E2S or TEG personnel, nor do we give away, sell or otherwise profit by passing this information to any third party. The same would apply to non-personal information mentioned in the next section.
The only exception to our firm non-disclosure policy would be if required to do so by Australian law, government or law-enforcement authorities. The same would apply if required to do so by international law.
Is Other Non-Personal Information Gathered?
Other information that we collect, but is not of a personal nature, involves web access records that are typically logged by most websites. This includes such generic details as IP addresses, cookies, web pages accessed and files downloaded. This anonymous information is used in the context of monitoring the performance of the website, keeping track of the number of visitors and to help us improve the user experience.
We may also share this kind of information with third-party security services to prevent hacking, unauthorised registration key distribution or other illegal activity such as attempts to take this site offline.
What Are Your Rights And Choices?
Any personal information we have in our records belongs to you and you have the right to ask what information we hold, make corrections and if you wish, have this information deleted from our records.
If you prefer us not keep a record of your personal information you can request this via our support email (see below) and after we confirm your identity we will delete the information. Please keep in mind that in such cases you will need to keep a personal, restorable backup of registration keys and we may not be able to replace them for free if you are affected by data loss or hard drive failure.
Do You Have A Complaint?
We take your online privacy seriously. If you wish to make a complaint regarding our handling of privacy information please contact us via our support email (see below).
How Can You Get In Touch?
Post: PO Box 64, South Johnstone Qld 4859
Our mission is to provide high quality & reliable research & development services for our clients to assist in advancing and improving their products by addressing their questions concerning product performance, resilience, compliance and reliability.
We aim to develop and analyse models and calculations through reliable and comprehensive testing to generate clear and concise reports that provide our clients with an informed view point concerning their products and queries.
Our Quality Management System 3rd party certification means we are 100% focused on consistently meeting your requirements and enhancing your satisfaction.
TEG Research And Development Pty Ltd is covered by PI and PL insurance to cover for all testing and reporting services.